Contact Us

If you would like to book with us or you just want to ask a question, please call us on 01463 589101, WhatsApp 07593 709505, or email info@nesstaxis.co.uk. Our office is open daily from 06:00 to 20:00 — outside these hours leave a voicemail or message and we’ll get back to you as soon as possible.

When booking please have the following ready:

  • Pickup address and postcode

  • Drop-off address and postcode

  • Date and preferred pickup time

  • Number of passengers and luggage

  • Any special requirements (child seats, wheelchair access, etc.)

We’ll confirm your booking with a message and a fixed cost if applicable. If you’re asking a question, tell us as much detail as you can and we’ll respond promptly.

Ness Taxis Privacy Policy

Last Updated: 2nd January 2026

 

Ness Taxis (“we”, “us”, or “our”) is dedicated to maintaining the privacy and security of your personal data. This policy outlines how your information is collected, used, and stored when accessing our taxi services.

 

1. Who We Are

Ness Taxis acts as a Data Controller under the General Data Protection Regulation (GDPR).

Owner/Data Lead: Anne-Marie Brown

Email: annemarie@nesstaxis.co.uk

Phone: 01463 589101

 

2. Information We Collect

We collect only the essential information required to process your booking and deliver our services, including:

Contact Information: Name, telephone number, and email address.

Journey Details: Pick-up and drop-off addresses, travel dates and times, destination, flight numbers, and other relevant booking details.

Payment Data: Credit/debit card information (securely processed via Square and Lopay).

Vehicle Technology: CCTV footage/audio, where installed in our vehicles.

 

3. How We Use Your Information

Your data is processed based on the following legal grounds:

Performance of a Contract: To facilitate transport services and payment processing.

Legal Obligation: To comply with local licensing authority requirements, such as record-keeping.

Legitimate Interests: To ensure safety, security, and effective handling of complaints (e.g., tracking lost items or reviewing CCTV footage).

4. Data Sharing

Your information is treated confidentially and shared only with:

Our Drivers: For communication of booking details.

Booking/Payment Systems: Internal booking and diary systems licensed by Google, and our payment processors.

Licensing Authorities/Police: Where required by law for public safety or investigative purposes.

 

5. Data Retention

Data will not be retained longer than necessary:

Bookings: Generally retained for 12 months for query resolution.

Legal/Licensing Records: Maintained for five years as mandated by local authorities.

CCTV: Automatically deleted after 30 days unless required for an incident investigation.

 

6. Data Security

We safeguard your data through:

·       Encrypted booking and diary software

·       Password-protected devices

·       Secure storage of physical records (where applicable)

 

7. Your Rights

Under GDPR, you have the right to:

·       Access, correct, or erase your personal data

·       Object to or restrict processing

·       Withdraw consent at any time (if applicable)

 

To exercise these rights, please contact us at info@nesstaxis.co.uk or call 01463 589101.

 

8. Complaints

If you are dissatisfied with our handling of your data, please contact us directly to resolve the matter. You also retain the right to submit a complaint to the Information Commissioner’s Office (ICO).